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Privacy Policy

DIGILAND & DIGICARE (Collectively known as DIGIGROUP)

We at Digigroup are totally committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998, and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Digigroup takes your privacy very seriously and treats all of your personal information as confidential. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our products, services, websites, retail sales and service repairs. Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

Your personal data includes information such as:

  • Name
  • Address
  • Telephone number
  • Email address
  • Other data collected that could directly or indirectly identify you
  • Proof of Purchase (warranty claims)

What information we collect

Paying for goods and services: We do not hold your payment card details. Financial transactions take place directly and securely with our payment provider.

Retail Shop: We will only keep a record of the Digiland serial number of items you purchase from us to ascertain when you purchased a product and assist with any warranty claims. We will not collect any personal information from you.

Websites: When you place an order or set up an account through one of our Digigroup websites, we will collect your name, billing address, delivery address, contact details (including e-mail and telephone numbers), and password. We will also keep details of all of your orders.

Competitions and promotions: If you enter a competition or promotion we are running, Digigroup may ask you to provide your name, email address and home address.

Customer services: If you contact our customer services representatives, Digicare will ask you to provide your name, email address and home address and the reasons for contacting us. We will also collect information about the electronic device you are enquiring about.

Data Retention Periods

We will keep your information for the following periods of time:

Websites: When you set up an account through one of our Digigroup websites, we will retain your personal data for up to 5 years after your last order.

Competitions and promotions: If you enter a competition or promotion, we will delete your personal data as soon as we have completed the competition or promotion.

Customer services: If you contact our customer services representatives, we retain your personal data for six years.

How to opt out

If you have opted in to receiving marketing communications from us or you decide you no longer want us to keep the personal data we have for you, you can opt out at any time by:

  • e-mailing us at privacy@digigroup.co.uk with the word "unsubscribe" in the subject line
  • logging into your account (if you have created one) on the website and editing your account details.

Please allow up to 5-days for unsubscribe requests to be processed.

For guidance on how to turn off cookies, see our cookie section below.

Disclosure of your information

We may share your personal data with any company within the Digigroup collection of companies for the purposes listed in this policy.

We will not disclose your personal information to any third party except as follows:

If you have opted in to receiving marketing communications, we may share your information our third party service providers who provide e-mail distribution services or with social media companies providing digital marketing services.

We will provide your personal data to our business partners who provide, ordering, logistics, fulfilment and other services in order to process your orders, deliver your products and provide customer care.

All of these disclosures would be made under contractual arrangements to ensure confidentiality, and carried out in accordance with the requirements of the relevant Data Protection regulations.

Cookies

A cookie is a small piece of information sent to your computer, mobile or other device when you visit a website. Cookies are sent by a web server to a web browser to enable the server to collect information from the browser and recognise your device on future visits.

When you first visit our website you will be asked if you accept our cookies. We use cookies to keep track of your current shopping session, to personalise your experience and to store items in your shopping cart.

Cookies are stored on your device for a length of time, from as short time as the duration of your browsing session to several months.

If you click to accept cookies, you are allowing Digigroup to use your personal information for these purposes.

If you do not accept our cookies, the functionality of our website will be limited.

Each time you come back to the website, the browser retrieves and sends cookies to the server which helps to improve your experience of our website by:

  • Remembering settings, so you don’t have to re-enter them every time you visit
  • Recalling your last searches, helping to make your experience of the website better
  • Measuring use of the website so that we can see how to improve it

For further information on our cookie policy please review the full policy

Protecting your information

Our website uses up-to-date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.

We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.

Access, correcting and deleting your information

If you would like to access information we hold about you, or would like us to correct or delete your information please contact us at privacy@digigroup.co.uk If you ask us to delete information, please be aware that we are entitled to keep a record of our transactions with you for legal and audit purposes which we will retain for the period set out in, How Long Do We Retain Your Information For.

Changes in our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by e-mail, or by means of a notice on our home page.

Contact and complaints

If you have any questions, comments or requests relating to this policy, or if you would like to make a complaint about any matters relating to this policy, please contact our Data Controller by emailing privacy@digigroup.co.uk If after speaking to our Data Controller we are unable to resolve your complaint, you may refer your complaint to the Information Commissioner’s Office by clicking here: https://ico.org.uk/concerns/.